Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

If you would like to make a formal complaint, then please do so by contacting or by calling us on 0207 486 9627. Making a complaint will not affect how we handle your case.

We will consider your complaint and carry out an investigation. We will aim to provide a proposed solution within ten business days. If the matter is complex and requires more time to consider, we will contact you within ten business days to advise you when we expect to be able to provide a detailed response, up to a maximum of eight weeks.

If, following investigation you remain dissatisfied with the response, then your complaint may be referred to The Legal Ombudsman.


Referral to The Legal Ombudsman

If you are not satisfied with our handling of your complaint or the outcome of your complaint, you can refer your complaint to the Legal Ombudsman. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within six years of the problem happening or three years from when you found out about it. If your complaint does not meet these time limits, the Legal Ombudsman may not be able to investigate it.

The Legal Ombudsman’s contact details are as follows:

Telephone: 0300 555 0333
From overseas: +44 121 245 3050


Legal Ombudsman
PO Box 6806


The Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.